Student Grievances Mechanism

Dr.M.G.R Educational and Research Institute Deemed to be University provides an effective mechanism to resolve all student grievances. The Grievance Redressal Committee was constituted by the university as per the regulations of University Grants Commission.

All grievances of the student are redressed through a single window system. Any student with a genuine grievance may approach Joint Registrar - Student Affairs to submit his/her grievance in a proper format. All grievances are redressed in a systematic way by involving the respective department/person directly connected to the specific issue.

Objectives of Grievance Redressal cell

• Linking it with a well-defined disciplinary system and to make it acceptable to all
• All actions taken are prompt for better redressal of a grievance
• To make the redressal process fair, impartial, with prior warnings and commensurate with gravity of misconduct

Nature of grievance

Academic grievance

• Issues related to Admission
• Issues related to Attendance
• Violation of Lab/Library Rules
• Examinations related issues
• Issues related to applying/receiving certificates

Administrative Decisions, Services or Facilities

• Issues related to transport facility
• Issues related to Hostels
• Issues related to Canteen
• Issues related to Sports
• Issues related to Post Office & bank (on campus)
• Issues related to other facilities provided by the university (water etc.)

Guidelines of Regulatory Bodies

Procedure

• Whenever a complaints/grievance is received from a student it will be recorded
• Recorded grievance will be forwarded to the concerned department/ Committee/Person asking them about the information and a timeframe required to provide a solution
• Acknowledge the student/parent with the information given by the concerned department/committee/person.
• Enquire the status of grievance which is under process (periodically)
• At the end of stipulated time a report/solution will be collected from concerned department/ committee/person
• If the grievance is resolved to the expected level of satisfaction, the student/parent is supplied with the solution provided by department/ committee/person
• If the grievance is not resolved to the expected level of satisfaction, a detailed report stating the reasons for not arriving at the expected solution will be collected
• If the reason for not resolving the grievance is insufficient time, the time required will be re scheduled appropriately by looking in to the details and same will be acknowledged to the student/parent (repeat the steps 4,5,6).
• Escalate the grievances/ complaints to higher management in case, the complaints and grievances could not be handled by the department/ committee/person

Dr.T.Felixkala

Joint Registrar - Student Affairs

Available @ Anna Block - Registrar Office

Contact no: 044 - 2378 2176 /Extn - 211

Email: jr-studentaffairs[at]drmgrdu.ac.in

Students can submit their grievance online: [Click Here]